Refund and Return Policy
Your options if a product is damaged, defective, wrong or missing, and how cancellations work.
Draft policy. Items marked “To be confirmed by store owner” must be completed before launch.
Eligibility
You can ask for a return if an item arrives damaged, defective, incorrect or incomplete. Other return reasons: To be confirmed by store owner. Your legal rights as a consumer are not affected.
How to report a problem
Contact us with your order reference, photos or video of the problem and the packaging.
Deadline to report
To be confirmed by store owner.
Proof of purchase
Please keep your order confirmation and invoice. A payment screenshot alone does not prove a confirmed purchase.
Condition and packaging
Where reasonable, return the item with its box, accessories and documents so it can be inspected.
Return shipping
If the item was faulty or wrong, we will explain how it will be collected or returned. Who pays for return shipping in other cases: To be confirmed by store owner.
Refund approval and timing
After inspection, we will tell you whether a repair, replacement or refund is approved. Refund timing: To be confirmed by store owner. Where possible, refunds go back to the original payment method.
Cancellation before dispatch
You can ask to cancel at any time before your order is dispatched.
Cancellation after dispatch
If your order has already been dispatched, contact us. It will be handled as a return.
Items with restrictions
Some items, such as opened earphones for hygiene reasons, may have lawful return limits. These will be stated on the product page before you buy.
Contact
Email: olizsupport@gmail.com. Phone: +977 9700686520. You can also use the contact form on our Contact page.