Warranty and Authenticity Policy
How warranty coverage is decided for each product.
Draft policy. Items marked “To be confirmed by store owner” must be completed before launch.
How coverage is decided
Each product may have a manufacturer warranty, a seller warranty, or no extra seller warranty. This depends on the exact device, where it was sourced and its condition. The coverage will be stated on your invoice before purchase.
Manufacturer warranty
Apple warranty and service follow Apple’s own regional terms. We do not claim that every product has an Apple warranty that works in Nepal. You can check coverage with the serial number at checkcoverage.apple.com.
Seller warranty
To be confirmed by store owner.
Authenticity
We do not say products are genuine or authorised until that has been checked. Ask for the serial number and source before you buy.
Proof of purchase
Keep your invoice and the device serial number. You will need them for any warranty claim.
Exclusions
Accidental damage, liquid damage and unauthorised repairs are usually excluded from manufacturer warranties. The exact exclusions depend on the warranty that applies.
Reporting a defect
Contact us with your order reference, serial number and a description or video of the problem.
Seller support and manufacturer service
Seller support means help from this store. Manufacturer service is given by Apple or an Apple-authorised service provider under Apple’s terms.
Contact
Email: olizsupport@gmail.com. Phone: +977 9700686520. You can also use the contact form on our Contact page.